---
title: "Dorii Support"
description: "Dorii turns times in a selected same-day roster image into reviewed iPhone alarms. For help, contact support@flaviothomi.com without attaching a personal…"
language: "en-US"
canonical: "https://flaviothomi.com/doriialarms/support/"
---

# Dorii Support

Dorii turns times in a selected same-day roster image into reviewed iPhone alarms. For help, contact [support@flaviothomi.com](mailto:support@flaviothomi.com?subject=Dorii%20Support&body=Hi%20Flavio%0A%0A) without attaching a personal schedule unless a redacted example is specifically requested.

## No times are recognized

- Use a sharp image with the schedule upright and fully visible.
- Crop unrelated content and avoid reflections, handwriting, or very small text when possible.
- Dorii handles one same-day schedule image. Review every label and time before saving.

## Alarms cannot be created

Check Dorii’s alarm permission in system Settings. Confirm that proposed times are valid and still in the future; past times are deliberately disabled. If only some alarms fail, successful alarms remain created and failed ones stay visible for review.

## Restore Dorii Pro

Open the Pro screen and choose **Restore Purchases** with the Apple Account used for the lifetime purchase or subscription. Apple manages billing, refunds, and transaction history.

## Remove alarms and app data

Swipe an alarm to delete it or use **Delete All Alarms** for the alarms Dorii manages. Removing alarms never restores free imports. Removing the app deletes local labels, configurations, preferences, and import allowance.

## Privacy and contact

Read the [Dorii Privacy Policy](https://flaviothomi.com/doriialarms/privacy/) for details about images, on-device recognition, AlarmKit, and StoreKit. Include the app version, iOS or iPadOS version, device model, and reproducible steps when contacting support.