---
title: "Support · PxReader"
description: "Get help with PxReader, including contact details and common support information."
language: "en"
canonical: "https://flaviothomi.com/pxreader/support/"
---

# PxReader Support

PxReader is a native reader for PX and PC-Axis statistical tables. Support is
provided by email without a guaranteed response time or emergency-service
availability.

## A PX document will not open

- Confirm that the selected file is a PX or PC-Axis text document rather than
  a CSV export or webpage.
- If the file came from another service, save a local copy in Files or Finder
  and open that copy.
- Keep the original file available when reporting a parsing problem, but do
  not email confidential statistical data.

## The table is too large or a view is unavailable

Try filtering dimensions or removing unneeded rows and columns before changing
the layout. Very large tables can require substantial memory, especially on
older devices.

## CSV export is unavailable

CSV export requires an active Pro entitlement. Open the Pro screen to check the
subscription, then use **Restore Purchases** with the Apple Account used for
the subscription if necessary.

## Remove app data

Delete source PX files and exported CSV files with Files, Finder, or the
storage provider where they were saved. Removing PxReader deletes its local
settings and cached subscription state; Apple retains App Store transaction
history.

## Privacy

The [Privacy Policy](https://flaviothomi.com/pxreader/privacy/) explains local
document processing, CSV export, and StoreKit.

## Contact

Include the app version, operating-system version, device model, the source of
the PX file, and the steps that fail. If a sample is needed, remove confidential
content first and send it only after support asks for it. Contact
[support@flaviothomi.com](mailto:support@flaviothomi.com?subject=PxReader%20Support&body=Hi%20Flavio%0A%0A).